Goods will be sent directly by the vendor(s) as shown on your order confirmation via email, subject to this Agreement.

While our vendors aim to meet delivery time-frames, occasional delays may happen, especially during busy periods or for reasons beyond our control. Bulky goods take at least a day to be prepared for transport. Please allow a reasonable time-frame for delivery (standard and tailgate). Sellers may have their own delivery time-frames, so check the sales listing for details.

Different shipping fees apply to standard and tailgate deliveries, and some items may have extra charges, like large or special orders. All shipping costs will be shown at checkout. Sellers use their own shipping methods and may charge different rates. Express shipping is available in specific areas and for certain orders, confirmed at checkout.

Some orders won't require a signature and will be left in a safe place as per the courier's practices. A signature may be needed for some deliveries or marketplace orders, depending on the Seller's requirements.

You must ensure you can accept delivery; neither we nor the Seller are responsible for late deliveries, signed parcels, or parcels left with your permission. If you choose to pick up your order at a vendor’s physical store, it will be made available there for you to collect, and you should collect it within 14 days. Failure to do so may result in a return, and you may be refunded minus handling, and a re-stocking fee (as per seller’s Ts & Cs). We can change or discontinue delivery options at our discretion.

Note: Refund or replacement requests during investigations will be declined until the courier company's outcome is known.

Items from the same order might be sold and delivered by one of our trusted marketplace sellers. You may receive multiple parcels from different tracking numbers for items purchased in the same order.

Where can I find my tracking info? 

1. My Account: If you have an account with us, simply log in and check the order status to get real-time updates on your delivery.
2. Emails & Texts from our Shipping Partners: Keep an eye on your inbox for notifications from our shipping partners. These messages will contain your tracking number and any important shipping updates.

Kindly allow 1-2 business days from purchasing your items to receive your order dispatch details via email. Please note that you may receive multiple shipping confirmation emails if your items are sold by multiple Marketplace sellers.

You can track your order by:

1. Checking MY ACCOUNT: If you have an account with us, simply log in and check the order status to get real- time updates on your delivery.
2. Emails and texts from our shipping partners: Keep an eye on your inbox for notifications from our shipping partners. These messages will contain your tracking number and any important shipping updates.

Do you provide FREE Shipping?

Free shipping is available on a selection of products sold on our Marketplace.

1. Some Sellers provide FREE Shipping on certain products or in specific areas.
2. From time to time our sellers provide FREE Shipping as part of special promotions.

Does my order qualify for FREE Shipping?

Products eligible for free shipping are marked with a Free Shipping label in the listing. Goods excluded from free standard shipping benefits include big, oversized and bulky items, special order goods and non-participating Marketplace sellers.

Why am I being charged separate delivery costs for different items in my cart?

Products on Hospitality Sales are sold and shipped from of our Marketplace sellers. In your Shopping Cart, you will be able to see a break-down of how much delivery you are paying for your items, depending on who the seller is. If you have added products from one or more of our trusted third-party sellers via Marketplace, they may charge a separate delivery fee for items they are selling on our platform to you.

How much does shipping cost?

To confirm your exact delivery costs, simply add your postcode in your Shopping Cart. Your postage cost will depend on several factors, including size and weight, your postcode, and where your items are being dispatched from. When in your Shopping Cart, you can also see a breakdown of postage for your items. If you have purchased items that are special order or from a third-party seller via our Marketplace, you may be required to pay multiple delivery costs.

Products eligible for free shipping are marked by a Free Shipping label in the listing. Goods excluded from free standard shipping benefits include big, oversized and bulky items, special order goods and non- participating Marketplace sellers.

What is Safe Drop?

Safe Drop is when the delivery driver finds a suitable place at the delivery address where they can safely leave your parcel if no one is available to receive it.

Please note: Safe Drop applies to all small parcel deliveries, while some of our marketplace partners may have their own delivery policies.

What happens to my parcel if no one is at the delivery address to receive it?

Our couriers will make every attempt to deliver your parcel. If a parcel is too big to be left, or no one's at the address when they attempt to deliver, they will:

• Check for special delivery instructions (if provided)
• Look for a Suitable Safe Drop Location (if a signature isn't required)

If the delivery driver believes the Safe Drop location is unsuitable, they may choose to leave a card to let you know delivery was attempted but there was no one to receive the goods. The goods will then be returned to the depot and a re-delivery fee may be applicable.

What addresses and locations are suitable for a Safe Drop parcel delivery?

When the delivery courier can identify and access a safe, discreet, weather-proof area at the delivery address.

What do I do if I have a missed delivery?

If a safe drop location was deemed unsuitable or no instructions were given, the delivery courier will take the goods back to the depot. The delivery will be deemed futile, and you’ll be notified by card, email, or SMS. You then need to book a suitable re-delivery date on the courier company’s website. A re-delivery fee may be applicable according to seller’s Ts & Cs.

Need Further Assistance?

For up-to-date information about your delivery, you may also contact the delivery couriers directly for assistance locating your parcels.

We are keen to help customers get their orders sooner when possible. Express shipping option is available on a range of products and through several carriers. When you add an item to your cart, be sure to review various options to see which carrier provides a quicker delivery timeframe. We do recommend that you update your delivery details before finalising your purchase so you can get your order as quickly as possible.

The Express Shipping network covers 80% of business addresses and prioritises your order for faster delivery between all capital cities and some major centres. If either your address or the item bought is not eligible for Express Shipping, our sellers will endeavour to use the fastest possible transport links to get your order to you as soon as possible.

Please note:

• This offer excludes all Marketplace and bulky items.
• That express shipping does not affect the speed at which the warehouse will dispatch your order. Express shipping shortens delivery times through the carrier.

My delivery arrived damaged or faulty.

We are here to help and apologise if you have received an item that is damaged or faulty. Please lodge a support ticket if the item received is Faulty/Damaged or Incorrect.

Does the items need to be returned?

You can directly get in contact with the seller regarding your return request. The return must be authorised by the seller and there needs to be a valid reason for the return. For a faster resolution, you may need to submit a photo or video as proof of the issue. You can attach these files when submitting your request. Our sellers aim to help customers and resolve the issue quickly. Our Marketplace Sellers will contact you within 3 business days to guide you through the next steps.

What is my estimated delivery time?

To provide our customers with an indication of when their products will arrive, we include estimated delivery dates in your shopping cart. You can track your order by checking:

• Your order status via MY ACCOUNT
• Emails/texts from our shipping partners containing your tracking number and delivery updates

You may receive multiple delivery confirmation emails if you have purchased items from multiple Sellers.

I have received the wrong order / item

If you have received an item that you did not order, or somebody else's order entirely, please let us know by contacting us through our "Submit an Enquiry" form. To help our Customer Service Team solve the issue, we kindly ask that you please attach a clear photo of the incorrect products you have received. This information will allow us to work out what has happened and fix the problem for you faster. If you require assistance, please let us know and our staff will be happy to investigate with the courier company to track down your parcel.

What happens if I am not present for my delivery?

The delivery drivers will make every attempt to deliver your order. If an order is too big to be left onsite, and no one's at the address when they attempt to deliver it, they will:

• Check for special delivery instructions (if provided)
• Return the goods to the depot and leave a card. Should this happen, the delivery is deemed futile and a redelivery needs to be arranged by following the instructions on the card. A re-delivery fee may be appliable according to the seller’s Ts & Cs.

Do you offer international shipping?

Most of our sellers ship to Australian addresses only and some may be able to arrange deliveries to New Zealand and Pacific Islands. We understand everyone wants a bargain so we hope to expand and include other countries as soon as we can. We will be sure to let everyone know when this happens. All products are sent directly from our sellers’ warehouses for Australia wide delivery.

Do you deliver to New Zealand?

Kia ora! Yes, some of our sellers provide deliveries to New Zealand. All products are sent directly from our sellers’ warehouses and delivered to almost anywhere in Aotearoa (That's New Zealand to the non-kiwis!). We are aiming to have New Zealand sellers soon so that we can provide our customers in New Zealand a truly local shopping experience.

Delivery to Home, PO Boxes and Parcel Lockers

Unfortunately, most our deliveries are done through commercial and sensitive freight carriers. They don’t deliver to residential areas, PO Boxes or Parcel Lockers. Some of our sellers may be able to arrange delivery of small parcels to a home address or a PO Box depending on their own Ts & Cs. Please check directly with the seller.

You may notice that once your order has been booked for delivery, the tracking information will appear as 'Shipping Information Received’. In most cases, you will see an update from the courier after the order has been picked up from the seller.

If you see no tracking updates, please be patient and wait for the tracking info to update. If you see no update after 2 days, please contact the seller or the transport company directly and they will investigate the issue. If the issue persists, please feel free to contact our Customer Service team and we will be happy to assist.